Operation & Management Consulting

Hosconnn offers the following Hospital Management Consultancy services:

•   Turn around strategies through Service Line Analysis leading to optimization of revenues and profitability
•   Operational Audits
•   Manpower Audit & Training
•   Designing Operations Manuals
•   Costing of Services
•   Systems Study & Redesign
•   Tariff Rationalization
•   Marketing Strategies
•   Hospital Waste Management
•   Recruitment Assistance
•   Quality Management / Accreditation

Service Line Analysis

We assess the performance of single or multiple service lines (departments) in the organisation or the institution as a whole. The performance is assessed on several parameters that affect performance and efficiency.

Some of the prominent parameters assessed are:

•   Infrastructure & Assets (moveable & immoveable) : Adequacy of areas, spaces and location of the departments in keeping with 'medical planning' norms; level of technology (medical and non-medical devices) and their appropriateness for the services rendered; device life cycle management policies and practices; device procurement & decommissioning policies and processes.
•   Human Resource Performance : Analyzing staff matrix and drawing out an appropriate organogram; evaluating the staff quantum and its adequacy; reviewing staff profile and their suitability for required service delivery; staff compensation with respect to qualifications, job profile and performance; assessing departmental revenue & expenditure to qualify existing staffing pattern; recommending staff motivation practices.
•   Operational performance : Mapping patient throughput and service volume; assessing utilization of assets with respect to workload; evaluating inventory and its management; tracking departmental workflow, patient quantum and flow patterns; analysing service delivery processes and time lines.
•   Quality Performance : Assessing departmental processes and recommending steps to prevent errors and enhance patient care; reviewing patient feedback to assess quality of service delivery; reviewing Patient Complaint Handling policy and process; enhancing patient satisfaction by recommending value added services/facilities; evaluating staff feedback to assess management policies impacting staff performance.
•   Financial Performance : Assessing departmental revenues and expenditure; tracking the financial trends and suggesting measures to contain costs and augment revenue; evaluating key financial ratios to determine service viability; identifying key contributors to the revenue of the department and taking proactive measures to enhance this contribution; analyzing profitability trends of departments with the purpose of making them independent profit centres.